Privacy Policy

1. Information We Collect

Account Information: Name, email address, organization name, phone number, and mailing address provided during registration.

Billing Information: Payment details are processed and stored by Stripe. We do not store credit card numbers on our servers.

Fax Content: Documents you send and receive through the Service, including cover sheets and attachments.

Usage Data: Fax send/receive history, page counts, delivery status, feature usage, and login activity.

Device Information: Browser type, IP address, and device identifiers collected automatically.

2. How We Use Your Information

• To provide and maintain the fax service
• To process payments and manage subscriptions
• To send transactional emails (delivery confirmations, account notices)
• To provide customer support
• To monitor and improve service performance
• To detect and prevent fraud or abuse

We do not sell your personal information to third parties.

3. Third-Party Services

We use the following third-party services to operate FaxRx:

• Clerk — Authentication and user management
• Stripe — Payment processing and subscription billing
• Sinch (Phaxio) — Fax transmission and delivery
• Resend — Transactional email delivery
• Vercel — Application hosting and file storage
• Neon — Database hosting (PostgreSQL)
• Google Analytics — Website analytics and conversion tracking

Each service has its own privacy policy governing how it handles your data.

4. Fax Content Privacy

Fax documents are stored securely using encrypted cloud storage. We do not read, analyze, or share the content of your faxes except as required to provide the Service (e.g., transmitting the document to the recipient's fax machine) or as required by law.

Fax documents are retained for the duration of your active subscription. You may delete individual faxes at any time. Upon account termination, fax documents are deleted within 30 days.

5. Data Security

We implement industry-standard security measures including:

• TLS encryption for all data in transit
• Encrypted cloud storage for documents at rest
• Secure authentication via Clerk with multi-factor support
• Regular security audits and vulnerability monitoring
• Role-based access controls for multi-tenant data isolation

6. Cookies and Tracking

We use essential cookies for authentication and session management. We use Google Analytics for website traffic analysis and Google Ads conversion tracking. You may disable non-essential cookies through your browser settings.

7. Data Retention

Account data is retained for the duration of your active subscription plus 30 days after termination. Billing records are retained for 7 years as required by tax law. Fax transmission logs are retained for 1 year for service quality and support purposes.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format
• Opt out of non-essential communications

To exercise these rights, contact us at support@fax-rx.com. We will respond within 30 days.

9. Children's Privacy

FaxRx is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the Service. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact

Questions about this policy? Contact us at support@fax-rx.com.

FaxRx LLC
Email: support@fax-rx.com